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Introducing Welcome Team Training

Why You Need Welcome Team Training

1. Bad first impressions are hard to fix.

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2. Word of mouth is the best advertising.

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3. The person who answers the phone has the greatest impact on your customer service.

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4. If your front-line team is NOT fully trained they will soon suffer from customer service burnout.

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5. The best way to win customers is to be friendly and knowledgeable.

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6. Statistics show that consumers tell 9 - 12 people when they receive good customer service, yet they tell 20 people when they receive poor customer service.

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7. You only get one chance to make a good first impression.

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8. 70% of your lost customers never returned due to the attitude of someone they spoke to at your company, either in person or on the phone.

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9. How you greet a customer sets the tone for the rest of their visit.

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10. It costs, on average, 6 - 10 times more to acquire a new customer than to keep an existing one.

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11. Little things count.

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12. Your customer service can always be better.

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13. Who ever answers the phone MUST be able to answer the customer's questions.

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14. WelcomeTeam training builds teamwork.

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15. Any small mistakes or misses on the phone and the potential new customer may well move on down the street.

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16. People will believe their friends long before the believe any advertising.

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17. A good first impression starts a positive relationship with your customers.

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18. A friendly greeting immediately disarms the person and sets them at ease.

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19. Internal communication problems are responsible for 65% to 75 % of all customer complaints.

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20. Good communication skills do not come naturally to most people.

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21. It's not what you say but how you say it.

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22. Consumers will spend more for a product or service if they will receive better quality and service.

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23. If all employees don't fully understand the importance of smiling, good manners and being helpful you are losing customers.

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24. When answering the phone, attitude and tone of voice are EVERYTHING.

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25. The more personal your service the more new customers you will have.

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26. Improving customer service is cheap, advertising is expensive.

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27. When a customer calls or goes into an office, business or agency the first person they talk to represents the entire company.

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28. First impressions are everything.

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29. WelcomeTeam training includes many exercises for continued customer service improvement.

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30. When people become your customer, they want to be loyal. So, why do they leave? Most of the time, they leave because of small oversights and lack of attention to plain, old customer service.

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Welcome Team TrainingWhat is WelcomeTeam Training? WelcomeTeam Training is all about first impressions, customer relations, good service and being friendly.

The WelcomeTeam Training program teaches the importance of great service, how to effectively communicate with anyone, reminds us of the basics of first impressions, good manners, and provides life long skills for smoothing upsets and conflicts with those we encounter.

WelcomeTeam Training is for anyone in a business or agency where you meet, greet, service, or assist customers, patients, or just anyone!