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Welcome Team Training Services

Welcome Team Training

Welcome Team Training is a four-hour long workshop. This can be done in one session or split into two 2-hour workshops.

The presentation is fun, full of real examples and includes many exercises. There is an exam at the end of the course.

Each attendee receives a personal Welcome Team Training workbook and, on successful completion, a “Welcome Team Trained” certificate.

The table of contents from the Welcome Team Training Workbook:

  • Why is Good Service so Important?
  • Good Service: It’s Not Only For Customers!
  • What is The Goal of All Customer Service?
  • It’s All About Perception!
  • Customer Perception of Value: 4 Vital Things to Remember
  • First Impressions Answering the Phone
  • Greeting Customers
  • Personalize Your Service
  • Effective Communication Skills – Starting a Conversation
  • Effective Communication Skills – Basic Courtesy
  • Effective Communication Skills – Doing One Thing at a Time
  • How to Make Things Right When it Has Gone Wrong

The base cost is $50 per person, with group discounts available.

Call us today at 360-809-0661 to find out about our next scheduled training session.

Advanced Welcome Team Training

Advanced WelcomeTeam Training is a detailed program for anyone who manages staff. Ensuring the highest level of customer service has a lot to do with the internal atmosphere of any business, office or agency. The materials covered are gleaned from our many years of experience managing all sorts of businesses. Some of the topics covered are:

  • Perception of Value: How to increase your customers
  • Customer service surveys: how to get useful feedback
  • How to choose customer service staff
  • What to do to improve the overall atmosphere in the office
  • Handling griping complaining and gossiping!
  • Customer service staff meetings
  • The customer service log book
  • Loyal employees make loyal customers!
  • Creating and implementing an on-going staff training program
  • How to contextualize your service

The advanced program is a 4 to 6 hour long training session. Every tool is fully written up and ready for you to put into use. On completion of the Advanced WelcomeTeam Training one of our consultants will provide an in depth consultation and a tailor made implementation program for your company. Contact us for details and cost!

In House Welcome Team Training

In-House WelcomeTeam Training

We are always happy to customize our training program. Each type of business or agency is unique. Every group encounters different specific challenges in dealing with customers, patients and clients. After literally thousands of presentations I know that a presentation will be well accepted if it includes specific examples and tools that directly relate to the day-to-day issues that the staff see every day.

When we present an in-house WelcomeTeam Training workshop to a group there are several steps of preparation, evaluating your exact goals for the training and then compiling detailed examples of good and bad service, common customer complaints and more.

Here are some of the survey questions we ask our clients to answer before we come for an in-house presentation:

  • Can you think of anything that may possibly lower your client’s perception of value of your service to them? Please list all examples that come to mind.
  • What are some of the things that you feel your customers love about you? Why are your loyal clients loyal to your company?
  • Can you think of any specific questions or problems that come to mind regarding answering the phones or greeting customers?
  • What are the most common complaints that you have heard from your clients? I am sure that you don’t hear too many, but what are the most common ones that you do hear?

The WelcomeTeam Training workshop can be delivered on any schedule needed to train your staff. We can schedule the training on weekdays, evenings, or weekends. We often schedule multiple sessions on different days and times so that it will be easy to get everyone scheduled to attend.

Please contact us anytime and we will be happy to come visit for a free consultation.

Customer Service Consultation

Do you have a special situation? Are you unsure what you need? We’ll help you figure it out. Contact us and let us know what concerns you.