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City of Mount Vernon – Washington

“I liked many of the tips from the Boot Camp: The practice on what to say when I have to say NO!; how to redirect conversations and how to handle irritated customers.” – L.A.

“Great examples. Andy has a great sense of humor. Made it fun!” – T.O.

“Good job on the presentation. You are an interesting and dynamic speaker.” – B.F.

“I liked having the notebook with the information to take as well as the slide show, power point presentation. I felt the class was good really as a reminder of some of the basic common sense things we overlook in customer service on a daily basis.” – T.S.

“I liked everything, it was a good refresher on customer service and made you more aware of your interactions with customers and how they might be improved.” – K.G.