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Skagit PUD – Mount Vernon

“I liked learning how to listen to customers statements and the speaker’s animated style. Andy is a good speaker and good at getting the participants involved.” – J.M.

“Great job, very informative. Good down to earth examples. The materials and the presentation were great!” – M.B.

“All of the information was applicable. The drills on making your service personal and how to end a conversation stand out. And the lunch was awesome!” – L.A.

“I really enjoyed your class, thank you!” – A.K.

“I felt the drills on listening effectively, how to end a conversation and handling irritated customers were most applicable.” – G.R.

“It brought to my attention the fact that people have outside influences that change their current state of emotion and to keep in mind that what they are saying is not a personal attack on you as an individual.” – M.B.